Insurance Restoration Construction

insurance restoration construction truck with GTG Property Services logo

Our Services

Restoration Construction Services

If you’ve experienced a flooding event or a fire, first of all, we hope you’re ok. As Tacoma insurance restoration specialists, GTG Property Services is here for you. We are licensed, bonded, and insured (Lic#GUSTAVL825DM). We specialize in restoration construction, sometimes called the build-back phase of restoration. It’s the exciting construction process that returns your property to its pre-damage state.

Our Difference

Like you, we want your life and property restored to normalcy as efficiently as possible. Our goal is to treat your property with the same care we would use on our own home. That’s why we do most of our work with in-house teams, unlike many insurance restoration contractors. Having fewer sub-contractors means that we have more control over quality and timelines. We’re dedicated to keeping projects on track and delivering high-quality results. We invite you to experience excellent customer care and craftsmanship.

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What's Next?

Insurance Restoration Process Step by Step

If you’re in crisis right now, you probably have tons of questions. Please don’t hesitate to reach out. We’re here for you. In the meantime, here’s some helpful information on the insurance restoration process.

Stabilization

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Mitigation

 

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Reconstruction

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We are here to help you every step of the way, coordinating your restoration experience. Our vetted, highly professional partners will help you through phase 1 and 2. And we look forward to helping you with our specialty – restoration construction. That’s the critical phase where we build your property back to its former glory.

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Stabilization - Dealing with the Crisis

Whether you’ve experienced a structure fire, a sewage backup, or some other type of flooding, your first step is to deal with the immediate emergency in a safe and speedy way. Your goal? Stabilize the situation.

Insurers like it when you take immediate action to protect your property, as it limits the damage for all parties and it shows that you’re a responsible property owner.

  • Call – In the case of any type of flooding, you’ll need a plumber. And it goes without saying that a fire is a 911 scenario. Get out, get safe, and get the professionals on the scene. Get that leak fixed. Jet that backed-up pipe. Get that fire dealt with. Secure the building.
  • Document – When it’s safe to do so, document the damage with photos and video. You’ll want to go ahead and schedule a mitigation company to come out as soon as possible.
  • Settle up – Depending on your deductible and the nature of the damage, you will likely have to pay for some or all of the plumber’s fees, but in most insurance restoration cases, you will quickly transition to insurance paying the bills. More on that soon.

Mitigation - The Water & Fire Damage Restoration Process

A mitigation company, also sometimes called a water and fire damage restoration company, handles phase 2 of the insurance restoration process. Mitigation techniques vary depending on whether you’re in a water damage restoration process or a fire damage restoration process, but the basic idea is to stop further damage from taking place, while making the environment safe and ready for reconstruction.

Mitigation steps can include:

● Removing damaged and dangerous material
● Cleaning and drying out spaces
● Protecting against mold growth
● Removing odor and smoke damage
● Boarding up broken windows

Pro tip: bringing a mitigation company out quickly is another proactive step that insurers love to see. The mitigation team and can guide you on how to speak with your insurer.

That brings us to another important step: opening an insurance claim.
You’re probably exhausted from dealing with the immediate emergency and starting mitigation, but it’s not quite time to rest. You need to call your insurer to open a claim. This is a top priority. They will want to know about what caused the emergency, all the steps you’ve taken in response, and get a good sense for what’s going on. Your insurer will assign an adjuster to you – the point person on your case.

The mitigation company will be paid by your insurer and they are usually a separate entity from the restoration construction company.

The mitigation phase can be busy and messy with team members of the mitigation company coming by frequently to check on equipment, take readings, and more.

Depending on your specific situation, you may also need to work with your insurance to:

● Temporarily relocate
● Put your belongings into storage
● Handle any abatement needed (asbestos, lead, mold, etc)

Your insurer or mitigation company may have companies they recommend for these tasks. We do too. However, feel free to do your research and advocate for yourself. Your insurer will let you know what’s possible within your plan.

While mitigation is still getting wrapped up, you’ll want to get bids for the reconstruction as it can sometimes take a while for your contractor to be available even after you have an approved bid.

Reconstruction - The Build Back Process

Do your homework. Have a few reputable and established restoration construction companies come by and bid your job. You want to make sure each company is an insurance restoration specialist like GTG. This means that they have training, knowledge, and state-of-the-art equipment to do restoration work. And it means they understand how to bid jobs accurately so that the insurance company will approve the work.

Your rights

You have the right to choose your insurance restoration contractor — and it’s an important choice. The quality and timeline of your project depend on choosing the right partner. Your insurer or mitigation company may have recommendations, but we highly encourage you to engage in your own search for your contractor.

Vetting Restoration Contractors

You want an insurance restoration company with the bandwidth to take on your project, the experience to know how to bid in a way that fully restores your property, and the expert team to do it right. Ask each company how busy they are. You don’t want to be the only job they have
running. But you don’t want to be the 200th job either. Ask them about their people, their quality control. Don’t just look at what’s in the bid (but do, for sure, look at what’s in the bid and have them explain it to you).

Our company is dedicated to attracting the top industry talent, paying them a great wage, and offering them extra incentives to work efficiently on your behalf. This helps you shorten the time it takes to get your life back.

Our scale and versatile team also allow us to handle most of the job with our in-house talent. This can be a major win for our clients. Unfortunately, the more subs that are involved in reconstruction, the harder it can be to coordinate work on a project. When communication and subcontractor timelines get tangled, work quality suffers and sometimes even has to be redone, dragging things out and making property owners feel like they have to be the general contractor.

Submitting the bid

Your chosen contractor will have to submit their bid to your insurance company for approval. The insurance company will release funds to you to pay the contractor (often in phases). Some funds may require inspection of the work before being released.

Just like you, your insurer has a vested interest in making sure that the scoped-out work gets completed and completed right. At GTG, we believe in open communication and transparency throughout the restoration process. Our team will work closely with you to understand your specific needs and preferences, ensuring that the restoration is tailored to your requirements. We are committed to delivering high-quality results that exceed your expectations.

Frequently Asked Questions

  • Q: Can you do upgrades in insurance restoration?

    A: It’s the contractor’s responsibility to bid the project to replace like items for like. However, if a property owner wants to upgrade certain

  • Q: Can you choose your own insurance restoration company?

    A: Yes, property owners have the right to choose their own restoration construction company. You’re not required to use the company recommended by your insurer, plumber, or mitigation company. These recommendations may be great, but make sure your restoration contractor has your best interest at heart.

  • Q: How does payment work in insurance restoration construction?

    A: Typically, the insurance company pays the property owner. The property owner will have a contract directly with the restoration company. The property owner pays for the work out of the
    insurance proceeds.

  • Q: What is insurance restoration work?

    A: Insurance restoration work is different from general remodeling. It involves restoring a home or building to its pre-damage state after a disaster. Common reasons for restoration include water or fire damage. Restoration is usually done as a part of an insurance claim.

  • Q: What is restoration vs mitigation?

    A: Mitigation is a process done after a disaster that stops further damage from occurring, removes damaged and unsafe materials, and prepares a building for reconstruction. Restoration is the process of repairing a home or building to its pre-damage state.

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